Privacy Policy

Last updated: March 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us:

• Personal Information: Name, email address, phone number, delivery address
• Payment Information: Processed securely via Razorpay; we do not store card details
• Usage Data: Pages visited, products viewed, search queries, device information
• Location Data: Delivery address and approximate location for delivery services

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Provide customer support
• Personalize your shopping experience
• Send promotional emails (with your consent)
• Improve our services and website
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share your information only with:

• Delivery Partners: To fulfill your orders
• Payment Processors: Razorpay for payment processing
• Service Providers: Cloudinary (images), Resend (emails)
• Legal Requirements: When required by law

4. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information.

5. Cookies

We use cookies to maintain your session, remember your preferences, and analyze website traffic. You can disable cookies in your browser settings, though this may affect some website functionality.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Opt out of marketing communications
• Data portability

7. Contact Us

For privacy-related concerns, contact us at privacy@freshmart.com.